User Support
With any ERP system, support after implementation is going to be required. Systems Services can support your business at the level that meets your needs. We engage some customers as the "Level 1" support team, and some organizations as "Level 3". We will consult with you on expectations during the on boarding process to make sure that we provide the help that you need when you need it.
Accounting Support
One of the most common calls we receive from current Odoo users is that they need accounting support. Systems Services prides itself in finding satisfying answers to your accounting questions. Inventory valuation and understanding the complex accounting automation is one of our specialties. We are happy to get into the weeds with you until all of your questions are answered.
Version Upgrades
Systems Services has completed version upgrades as far back as version 9 of Odoo moving forward to the most current version. Once engaged we will work with you to migrate any customization and put together a through testing process.
Custom Documentation
Many of our customers have developed specific business workflows in Odoo that need proper documentation. SSI will outline all of the relevant steps for a new user including videos or pictures of how to process transactions in the proper workflow.
Additional Functionality
After your initial implementation of Odoo, you may see new features or functions that you want to implement. SSI will work with your team to roll out these new features and properly train your users.
Disaster Planning
Every business needs a disaster recovery plan in the event of an emergency. Systems Services understands the importance of ERP up-time with over 40 years of ERP experience. Downtime can cripple a business and the loss of data cannot happen. SSI will help you to identify all possible scenarios and establish timelines for restoration.
Data Migration / Imports
SSI has extensive experience migrating historical and product data into Odoo's database. Whether you need help with history or extremely large product sets (hundreds of thousands of sku's) we are here to help.
Inventory Routes
We have configured inventory routes for some of the most complex business models you will find. Odoo's system has a ton of capability to route the movement of goods through different warehouses and endpoints. Leverage our experience to make your inventory move efficiently.
Code Review
We've inherited many projects that we did not initially implement. In doing this, we are happy to review code that you have commissioned by other vendors and help you to debug or ensure that they are working properly. We provide feature testing and documentation services as well!
Bug Resolution
Bug resolution (blocking issues or unexpected behavior not due to misconfiguration or customization)